Terms of use

1.1. Company identity
We are Oxford Outdoor Living Company, registered in England and Wales. Our company registration number is (15816908), with our registered office at The Stables Goblands Farm Business Center Cemetery Lane, Hadlow, Kent, TN11 0LT. Our VAT number is (477474249).

1.2. Contacting us
You can contact us by phone at (Telephone Number), by email at info@oxfordoutdoorliving.com, or by mail at Unit E4, Larkfield Trading Estate New Hythe Lane, Aylesford, Kent, ME20 6SW.

1.3. How we will contact you
We will contact you via phone or in writing using the email or postal address you provided with your order.

1.4. Definition of "writing"
In these terms, "writing" includes emails.

2.1. Order acceptance
Your order is accepted when we send you a written confirmation, establishing a contract between us.

2.2. Order rejection
If we cannot accept your order, we will inform you in writing and will not charge you for the product. Reasons may include product unavailability, limits on our resources, errors in price or description, or an inability to meet your specified delivery date.

2.3. Order number
We will assign an order number to your order and provide it to you. Please reference this number when contacting us about your order.

2.4. Sales location
We only sell and promote products within the UK. Orders from outside the UK will not be accepted.

3.1. Visual representations
Images of products in our brochure and on our website are for illustrative purposes only. Actual product colours may vary slightly from those images due to different display settings.

3.2. Packaging variations
The packaging of the product may differ from that shown in images on our website or in our catalogue or brochure.

5.1. Minor product changes
We may make minor changes to the product to comply with legal requirements or to implement minor technical adjustments and improvements.

5.2. Significant changes
If we need to make significant changes to the product or these terms, we will notify you. You can then choose to accept the changes or end the contract and receive a refund for any products not received.

6.1. Delivery costs
Delivery costs will be provided to you during the order process.

6.2. Delivery schedule
We will inform you of the expected delivery date or when the products will be ready for collection during the order process.

6.3. Delays outside our control
If there is a delay due to events beyond our control, we will notify you as soon as possible and take steps to minimize the impact. We will not be liable for such delays but will offer a refund if there is a substantial delay.

6.4. Collection by customer
If you choose to collect the products, they will be available during our working hours of 9:00 am – 5:00 pm on weekdays (excluding public holidays). Please allow 24hrs to process the order and agree a collection time.

6.5. Delivery attempts
If no one is available to receive the delivery, our courier will leave instructions for rearrangement or collection from a local depot.

6.6. Failure to rearrange delivery
If you do not collect or rearrange delivery, we will contact you for further instructions. We may charge for storage and additional delivery costs, or end the contract if we cannot reach you.

6.7. Legal rights for late delivery
You have the right to end the contract if we miss the delivery deadline and it was essential to deliver on time, or if you informed us of the importance of the delivery date before placing the order.

6.8. Setting a new delivery deadline
You can set a new reasonable deadline for delivery and end the contract if we fail to meet it.

6.9. Ending contract for late delivery
You can cancel your order or reject delivered products if we fail to meet the delivery deadline. We will refund any paid amounts for cancelled products and their delivery. If products were delivered, you must return them, and we will cover the return costs.

6.10. Responsibility upon delivery
You are responsible for the products once delivered to your address or collected from us.

6.11. Ownership transfer
You own the products once full payment is received.

6.12. Providing required information
We may need certain information from you to supply and assemble the products. If not provided within a reasonable time, we may end the contract and charge for extra work required. We are not liable for delays caused by your failure to provide necessary information.

6.13. Suspension of supply
We may suspend product supply for technical problems, legal updates, or as requested changes. We will inform you in advance unless urgent or in emergencies.

6.14. Customer rights during suspension
You may end the contract if product suspension exceeds one month and receive a refund for prepaid products.

6.15. Suspension for non-payment
If you fail to pay, we may suspend supply until payment is made, without charging during the suspension period. Interest may apply on overdue amounts (see clause 11.5).

6.16. Promotional offers

• Free gifts are available with qualifying website orders only.
• Gifts are not exchangeable for other items, cash, or credit.
• One gift per order, not combinable with other offers.
• We may substitute gifts of equal or greater value if unavailable.
• Gifts are dispatched with the qualifying order.
• Promotional items if returning will not be refunded unless the full item is returned. Partial items will not be refunded.

7.1. Ending contract before delivery
You may cancel your order before delivery and payment. We may charge reasonable compensation for costs incurred due to cancellation.

7.2. Ending without good reason
If you end the contract without a valid reason, we will refund any sums paid for undelivered products, less reasonable compensation for incurred costs.

8.1. Reporting problems
Contact us at (Telephone number), info@oxfordoutdoorliving.com, or Unit 6, Link 20, Bellingham Way, Aylesford, Kent, ME20 7HD for any product issues.

8.2. Legal rights
The Consumer Rights Act 2015 requires products to be as described, fit for purpose, and of satisfactory quality. You are entitled to a repair, replacement, or refund if products fail to meet these standards.

8.3. Returning rejected products
If exercising your legal rights to reject products, you must return them to us. We will cover return costs if the product is faulty or misdescribed.

9.1. Termination for contract breach
We may terminate the contract if you fail to make payment, provide necessary information, or allow delivery or assembly access.

9.2. Compensation for breach
If we terminate the contract due to your breach, we will refund any prepaid amounts for undelivered products, less reasonable compensation for incurred costs.

10.1. How to report issues
Contact us at 01285 760974, info@oxfordoutdoorliving.com, or Hangar 9, Aston Down Business Park, Stroud, Gloucestershire, GL6 8GA for any product issues.

10.2. Legal rights summary
Under the Consumer Rights Act 2015, products must be as described, fit for purpose, and of satisfactory quality. You are entitled to a repair, replacement, or refund if products fail to meet these standards.

10.3. Returning products
If you wish to reject products, you must return them to us. We will cover the return costs if the product is faulty or misdescribed.

11.1. Price details
The product price (inclusive of VAT) will be indicated during the order process. We strive to ensure accurate pricing.

11.2. VAT adjustments
If VAT rates change between your order date and delivery, we will adjust the rate unless the product is fully paid before the change.

11.3. Pricing errors
If we identify a pricing error, we will charge the lower amount if the correct price is less, or contact you for instructions if the correct price is higher before accepting your order.

11.4. Payment methods
We accept payment via methods indicated on our website. Payment must be made before dispatch.

11.5. Late payment interest
We may charge interest on overdue amounts at 4% per annum above our bank’s base rate, accruing daily until payment is made.

11.6. Invoice disputes
Contact us promptly if you believe an invoice is incorrect. Interest will not apply until the dispute is resolved. Once resolved, interest will be charged on overdue amounts from the original due date.

12.1. Foreseeable loss or damage
We are responsible for foreseeable loss or damage caused by our breach of contract or lack of reasonable care and skill. We are not responsible for unforeseeable loss or damage.

12.2. Exclusions and limitations
We do not exclude or limit liability for death or personal injury caused by negligence, fraud, breach of legal rights, or defective products under the Consumer Protection Act 1987.

12.4. Business use exclusion
We supply products for private use only and are not liable for business losses.

13.1. Personal information use
We will use your personal information in accordance with our Privacy Policy.

14.1. Transfer of rights
We may transfer our rights and obligations under these terms to another organization, ensuring your rights are not affected.

14.2. Customer transfer restrictions
You may transfer your rights or obligations under these terms only with our written consent.

14.3. Third-party rights
No third party has rights to enforce any terms of this contract.

14.4. Severability
Each clause operates separately. If any clause is deemed unlawful, the remaining clauses remain in effect.

14.5. Delay in enforcement
Our delay in enforcing these terms does not waive our right to enforce them later.